Feedback

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We are incredibly proud of the relationships we build with our clients and the positive outcomes we achieve for them. The most meaningful testament to our work comes from the consistent, wonderful feedback we receive directly from those we assist. This, alongside the high number of repeat instructions – with many clients returning to us again and again over many decades – and personal referrals, truly highlights the deep trust and satisfaction our clients have in our services. It’s these long-standing connections and the confidence placed in us that we value most.

Due to the sensitive and confidential nature of the work we undertake, we rarely solicit public testimonials or reviews from our clients. You might therefore notice that we have a limited number of online reviews compared to other businesses. However, if you’ve been a satisfied client and are happy to share your experience, we would greatly appreciate it if you could take a few moments to leave us a review. Your feedback is invaluable and genuinely helps others who are seeking reliable legal assistance.

You can leave a review on:

• Google Reviews: A popular and easily accessible platform.

• ReviewSolicitors: A dedicated platform for reviewing legal services in the UK.

• Trustpilot: A widely recognised independent review platform for various businesses.

  
  

Your Feedback Helps Us Improve

We are always looking for ways to enhance our services. While we are pleased to say we rarely receive client complaints, we understand that sometimes things don’t go as smoothly as planned. If anything hasn’t met your expectations, or you wish to provide constructive feedback that could help us improve, please feel free to address this directly with us. Our Principle Solicitor, Denyse Marshall, is happy to speak with you directly to address any concerns. You can reach us by email, telephone, or through our contact form.

For more detailed information on how we handle client feedback and any formal complaints, please refer to our complaints procedure. This document outlines our commitment to resolving issues fairly and promptly.

Should you remain dissatisfied after our internal complaints process has concluded, you have the right to complain to the Legal Ombudsman. The Legal Ombudsman provides an independent service for resolving complaints between consumers and legal service providers.

You must bring your complaint to the Legal Ombudsman within six months of receiving our final written response to your complaint. Also, your complaint to the Legal Ombudsman must be made no more than one year from the date of the act or omission that you are complaining about, or no more than one year from when you should reasonably have known there was cause for complaint.

You can contact the Legal Ombudsman at:

• Website: www.legalombudsman.org.uk

• Telephone: 0300 555 0333 (lines are open 9am to 5pm, Monday to Friday)

• Email: enquiries@legalombudsman.org.uk

• Post: Legal Ombudsman, PO Box 6167, Slough SL1 0EH

Please note that the Legal Ombudsman deals with service-related complaints. If your concern is about our conduct or a serious breach of Solicitors Regulation Authority (SRA) principles, you may wish to contact the SRA directly. Information on how to do this can be found on their website: www.sra.org.uk/consumers/problems/report-solicitor/.